Refunds & cancellations
Last updated 20 October 2026
Cancelling an order
You can cancel for a full refund until we start printing. Message us with your order code as soon as possible. Once printing has started, the order can no longer be cancelled because the prints are made only for you.
Printing mistakes
If your prints don't match what you ordered (wrong size, colour, sides, pages, layout, binding or quantity), tell us within 48 hours of pickup or delivery with a photo. We will reprint the affected items free of charge or refund them, whichever you prefer.
What we can't refund
Mistakes that are in your file or in the options you chose, such as spelling errors, a page you forgot to remove or a crop you selected. Small differences in colour or trimming. Orders not collected within 30 days.
Failed or double payments
If money was taken but your order shows as unpaid, or you were charged twice, Razorpay returns it to your account automatically, usually within 5 to 7 working days. Message us if it doesn't arrive.
How refunds are paid
Approved refunds go back to the original payment method (UPI, card or netbanking) within 5 to 7 working days. Your bank may take a little longer to show it.
Contact
WhatsApp +91 98765 43210 or email [email protected] with your order code.